pqGallery  F.A.Qs (Frequently Asked Questions)

What is required to upload photos?

How can I change the sort order or the order my photos are displayed?

I signed up but never received a confirmation email. 

I forgot my Site ID and/or Admin Password.

How can I share my photos?

Can I Setup Mutiple Accounts / Can I use the Same EMail?

When I rotate images in the admin area they do not appear to have rotated?

How can I change or edit my images or text?

How can I customize my gallery?

Why does it take so long for the Java Upload applet to load, and why is it even necessary?

• What is required to upload photos?

  • Watch the Instructional Videos for More Info...

  • Microsoft Windows or Mac O/S - fairly recent version of either.

  • A current browser such as Internet Explorer.

  • JavaScript is also required and must be enabled (this is usually the browser default)

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• How can I change the sort order or the order my photos are display?

  • The default setting is "numeric" which allows you to alter the sort order, however you can change it to several other options, including FileName which will keep your photos in the order they where taken provided they have a numeric portion to their filename.

  • You can change it by logging into the admin area,

  • select "General Setup", then the "Sort Order" tab.

  • Under #5, "Image Field to Sort On", select "By File Name" and then

  • click the submit button at the bottom of the page.

   

• I signed up but never received a confirmation email. 

  • If your email provider has a spam filter, it's possible the email went into your spam folder.  Check your spam folder for an email from support@phasequest.com. 

  • To prevent future emails from being trapped, add phasequest.com to the bypass list for your spam filter.

  • If all else fails, go directly to the admin area with this link: http://www.pqGallery.com/admin and you can enter your email address and select the "Forgot your SiteID or Password" link to have your information emailed to you again.

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• I forgot my Site ID and/or Admin Password.

  • Go directly to the admin area with this link: http://www.pqGallery.com/admin and you can enter your email address and select the "Forgot your SiteID or Password" link to have your information emailed to you again.

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• How can I share my photos?

  • Watch the Instructional Videos for More Info...

  • In the Admin interface, you can select a existing roll and you'll see a button labeled "E-Mail Link to this Roll".  Click this button and it'll open an empty email containing the proper link.  You will also see this same button on the Images tab as well.

  • In the Admin interface, you can also select "Create EMail with Link to this Item" from the drop down selector beside of the image, this will create an email with a link to this specific image.  There is also an option "Copy Link to this Item to ClipBoard (IE Only)" that only works with Internet Explorer on the PC and will copy the link to the clipboard so that you can paste it elsewhere.

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• Can I Setup Multiple Accounts?

  • Yes. You can use the same email address for all accounts too. If you have different photo topic needs, clients, etc. Setup accounts for each!

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• When I rotate images in the admin area they do not appear to have rotated?

  • Try using Internet Explorer for the Admin area. The images are being rotated, but you're probably using Firefox and Firefox seems to hold the thumbnail in cache so you don't see the updated image right away. The display side of pqGallery (where people look at your images works with all browsers, the Admin side works best with Internet Explorer.

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•  How can I change or edit my images or text?

  • Watch the Instructional Video for More Info...

  • In the Admin interface, beside each image, there's a drop down selector with several commands.  From here you can:

    • Delete the image

    • Edit the text for the Title/Caption, etc.

    • Replace the image (upload another one)

    • Create an email with a link to this image

    • Copy a link to this image to the clipboard (IE Only)

    • Add this item to another roll

    • Move this item to another roll

    • Rotate image 90 degrees left or right

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• How can I customize my gallery?

  • There are a lot of options for configuring the look and feel of your gallery.  You can even assign a different configuration to each album you create.  Yes, it can get confusing at times.  However, to upload and share photos you do not need to change any of the configuration options, simply add an album, add a roll, and upload images - then email out the link to your image to your family, friends, associates, etc.

  • We are working on adding a series of templates and wizards to make it simple to select from a predefined set of choices for how your gallery looks.  We hope to have this finished soon.

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• Why does it take so long for the Java Upload applet to load, and why is it even necessary?

  • We've added a Flash based upload page that should be your first choice. You can also use the HTTP Upload page that if you have trouble with the Flash page or Java applet.

  • The Flash upload page and the Java Upload applet will do multiple file uploads and display a progress indicator.  It does take a few seconds to load the Java applet however, because Java does not store the applet locally on your computer. 

  • The Flash applet and the Java applet are cross-platform compatible, meaning they work on Windows and Mac based computers.

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